The Informatics Program Manager role serves as a strategic dyad partner to our physician informatics leads supporting ongoing requests, process review, management and maintenance of content, and new requests primarily related to EpicCare Ambulatory, MyChart, and mobility systems/applications. This role is also the primary informatics contact/liaison to our ambulatory and care experience operational leads, ensuring care delivery needs are met with technology solutions in conjunction with our Kaiser Permanente Information Technology partners. The professional in this role shares responsibility for setting short- and long-term mobility strategy to maintain, continually innovate, and optimize care delivery.
This is a hybrid position that is a blend of working both remotely and in office.
Primary Responsibilities:
- Manages large scale projects in in area of oversight, managing a team of clinical and technical experts and includes both internal and external resources.
- Works collaboratively with the physician informatics leads to define goals, lead regular sessions to review and re-prioritize, use cross-product dashboards and identify necessary resources to support plans and deliverables.
- Oversees the integration of new technologies into the organization’s IT infrastructure, ensuring compatibility and interoperability in the ambulatory care setting as well as our omnichannel strategy and presence for our members.
- Regularly evaluates programs and makes recommendations for enhancements, adjustments, and changes, in conjunction with physician leads.
- Works with our physician leads and others to implement both strategic and tactical plans.
- Collaborates with operational partners to ensure training, projects and clinician decision support efforts align with organizational initiatives.
- Participates in regional and national public administration and Epic user groups to influence the strategic direction of ambulatory, MyChart, and mobility initiatives.
- Continuously monitor and understand the latest advancements and ongoing developments in AI capabilities related to ambulatory care, MyChart, and mobility solutions. This includes evaluating new technologies, assessing their potential impact on clinical workflows, and integrating relevant AI innovations to enhance patient care and operational efficiency.
Qualifications:
- Bachelor’s degree in business administration, health care administration, or related discipline or equivalent educational/professional experience.
- Minimum three (3) years of experience in program management, project management, IT consulting, business analysis in healthcare, or a related field.
- Excellent leadership, communication, and interpersonal skills. Must exhibit efficiency, collaboration, candor, openness, and results orientation.
- Ability to performance manage, coach, and develop staff. Ability to lead and manage through influence and collaboration.
- Demonstrated strategic thinking, business planning, and project management skills.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent written and oral communication skills.
- Strong project management, facilitation, and team building skills.
- Certification: Clinical Informaticist or 1 Epic clinical application preferred.
- RN, LPN, LCSW, PharmD or other healthcare related licensure preferred.
About Northwest Permanente:
We are the Permanente in Kaiser Permanente. Northwest Permanente is a self-governed, multi-specialty group of 1,500 physicians, clinicians, and administrative professionals caring for more than 615,000 members in Oregon and Southwest Washington. Together with Kaiser Foundation Health Plans and Kaiser Foundation Hospitals, we form Kaiser Permanente of the Northwest, an integrated health care program. Kaiser Permanente is one of the nation's preeminent health care systems, a benchmark for comprehensive, integrated, value-based, and high-quality care.
Our Northwest Permanente administrative professionals enjoy a wide range of company sponsored benefits:
- 15% employer contribution to retirement programs, including pension
- 90% employer-paid health plan
- Tuition Reimbursement
- Child Care Benefits
- Flexible Work Schedules
- Paid Parental Leave
- Self-Care Days + Paid Time Off
Equal Opportunity Employer
Northwest Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
