The Eye Care Practice Director I is responsible for ensuring member service, quality of care and efficient resource utilization within care delivery. This position supports the planning, organization and direction of the Eye Care team including general administrative and patient care professional services. The professional in this position also contributes toward the overall development of programs and services to provide for the needs of members, physicians, and clinicians.
This position manages major change initiatives and represents operations within the Kaiser Permanente Northwest region with primary accountability for management of projects that cross departmental lines or have local impact or significance. Additionally, this position will support strategic vision, leadership and oversight to key initiatives and/or teams, assist in definition of required outcomes and milestones, drive performance targets and monitor performance relative to targets, optimize resource utilization, participate in the development of proposals and recommendations, and ensure delivery of needed results.
Major Responsibilities:
- Responsible for the day-to-day operations by facilitating the development, implementation and monitoring of service, quality and utilization standards.
- Evaluates and improves delivery of service by initiating and promoting best practice models and monitors individual and team performance levels to identify areas where improvements are needed or where high performance should be acknowledged.
- Works in partnership with other Kaiser Permanente teams and hospital departments to develop department benchmarks and track performance against benchmarks.
- Understands and executes on area strategy and operational needs, including gaining expertise on external market and factors in the area.
- Provides strategic analysis and business planning support to evaluate opportunities to reduce costs, improve member services and quality of work life.
- Analyzes and creates systems to match appointment supply with demand and to create close collaboration with Regional Appointment Center to support clinic operational needs. Foster innovation in creating non-visit options for meeting member needs.
- Develops and implements appropriate reporting tools and training / communication activities within and outside the department through leadership and ensuring success of business strategies.
- Prepares special and recurring reports and analyses, internalization studies, business case development.
- Plans and executes department-based budgeting and identifies priorities to best manage both internal and external costs. Monitors department finances that contribute to the overall value metrics.
- Partners with departments on both internal and external financial indicators and develops processes to ensure total capture.
- Contributes to effective and accurate communications, operations, and planning by conducting studies and reporting findings, participates and presents in special committees and/or projects.
Minimum Education and Work Experience:
- Master's degree in Business Administration, Health Care Administration or related field OR a bachelor's degree AND six (6) years of experience in a directly related field.
- Three (3) years of experience managing business, healthcare administration, financial analysis, or another related field.
- Three (3) years of experience in financial management, budget development, program development, quality improvement and project management.
- Ability to lead in a culturally diverse environment and promote culturally competent care.
- Demonstrated understanding of clinical and operational processes; staff licensure/certification, clinical competency requirements and scope of practice concepts.
- Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back-office staff, and team to achieve expected outcomes.
- Must be able to work in a Labor/Management Partnership environment.
- Business management experience in health care setting preferred.
- Ability to lead and implement change management and process improvement activities preferred.
- Clinical experience in Ophthalmology, Optometry or Optical Clinics preferred.
- Relevant clinical certifications such as Certified Ophthalmic Assistant preferred.
For more information about this position, contact Marisa Walter, marisa.e.walter@kp.org.
About Northwest Permanente:
We are the Permanente in Kaiser Permanente. Northwest Permanente is a self-governed, multi-specialty group of 1,500 physicians, clinicians, and administrative professionals caring for 630,000 members in Oregon and Southwest Washington. Together with Kaiser Foundation Health Plans and Kaiser Foundation Hospitals, we form Kaiser Permanente of the Northwest, an integrated health care program. Kaiser Permanente is one of the nation's preeminent health care systems, a benchmark for comprehensive, integrated, value-based, and high-quality care.
Our Northwest Permanente administrative professionals enjoy a wide range of company sponsored benefits:
- 15% employer contribution to retirement programs, including pension
- 90% employer-paid health plan
- Tuition Reimbursement
- Child Care Benefits
- Flexible Work Schedules
- Paid Parental Leave
- Self-Care Days + Paid Time Off
Equal Opportunity Employer
Northwest Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
